Legals

General Terms, Privacy, Shipping and Return

Shipping and Return

ARTICLE 4 - Orders

4-1. Placing an Order

The Client acknowledges having the legal capacity to contract and purchase the Products offered on the Seller’s Website.

After reviewing the Products, the Client can add one or more Products to their virtual cart. A summary of the order is then displayed (Product reference, quantities, unit price, total price including VAT but excluding delivery costs and additional taxes for shipments outside the EU). The Client is also informed about payment methods, delivery options, and the right to return Products within 14 days of delivery.

Once verified, the Client must: (i) log into their account or enter mandatory information for guest checkout, (ii) select or enter billing and shipping addresses, (iii) choose delivery options (timeframes, method, cost).

Finally, the Client: (i) is informed that the order requires payment and that personal data is collected for order fulfillment, (ii) selects a payment method, (iii) unreservedly accepts these GTC, (iv) proceeds to payment.

An order confirmation email summarizing key details and including the GTC (or a download link) is sent to the Client. The sale is then final.

The Seller reserves the right to refuse any order for legitimate reasons, such as unusually high quantities or unresolved payment disputes.

4-2. Order Modification

The Client may modify their order within one (1) hour of receiving the order confirmation email by emailing contact@alfieparis.com.

Modifications are limited to color and/or size changes and must not incur additional costs for the Seller. Adding or removing Products is not permitted.

4-3. Order Cancellation

A confirmed order cannot be canceled. However, the Client has a legal right of withdrawal as outlined in Article 9.

ARTICLE 5 - Pricing

The Seller reserves the right to modify Product prices at any time. Prices are stated in Euros, inclusive of French VAT and applicable taxes but exclude delivery costs and additional taxes for shipments outside the EU.

If the VAT rate changes, prices will be adjusted accordingly.

Specific Client requests (e.g., personalized Products) may require a quote, valid for 72 hours. An invoice is issued upon delivery.

ARTICLE 6 - Payment Terms

Payment is due in full at the time of ordering via secure online payment methods:

  • Credit cards: Visa, MasterCard, American Express

  • Apple Pay

Payments are processed securely via Shopify payment.

Orders are final only upon successful payment processing. The Seller may suspend or cancel orders if payment conditions are not met.

ARTICLE 7 - Delivery

Products are delivered within 3 to 5 days in mainland France (including Corsica) and within 7 to 10 days for other specified territories.

The Client must verify delivered Products within 3 days and report any issues with supporting evidence (photos, descriptions) to contact@alfieparis.com. Otherwise, Products are deemed conforming.

The Seller will replace or refund defective or non-compliant Products in accordance with consumer laws.

ARTICLE 8 - Transfer of Ownership

Ownership transfers to the Client only upon full payment, regardless of delivery date.

ARTICLE 9 - Right of Return

The Client has 14 days from receipt to ask for a return without reason, provided products are returned unused, complete, and in original packaging.

Personalized Products are non-returnable.

A return label will be provided by The Seller to The Client. Upon reception of the returned order a return fee equivalent to the shipping fee will be deducted from the total amount to be refunded by The Seller to the Client.